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Cancellation and Refund Policy
Cancellation and Refund Policy
Effective Date: 15.05.2025
At Shanvi Impex (www.shanviimpex.com), we strive to provide a seamless shopping experience. However, we understand that there may be instances where you need to cancel an order or request a refund. Please review the details of our policy below.
1. Order Cancellation
1.1 Before Shipping
Orders can be canceled within 24 hours of placing them, provided the order has not yet been shipped.
To cancel your order, please contact our customer support team at shanvi.impex2018@gmail.com or call us at +91 70197 29399 with your order details.
1.2 After Shipping
Once an order is shipped, cancellation is not possible. In such cases, please refer to our Return Policy for assistance.
2. Refund Policy
2.1 Eligibility for Refunds
You are eligible for a refund under the following circumstances:
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If you cancel the order before it is shipped.
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If the product delivered is incorrect, damaged, or defective (refer to the Return Policy).
2.2 Refund Process
Approved refunds will be processed within 5-7 business days after we receive the returned product or confirm the cancellation.
Refunds will be credited to your original payment method.
2.3 Non-Refundable Items
The following items are not eligible for refunds:
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Products that have been used, worn, or damaged after delivery.
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Items not in their original condition or missing packaging.
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Orders canceled after shipment has occurred (please refer to the Return Policy in this case).
3. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please:
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Check your bank account or payment provider for updates.
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If the refund is still pending, contact us at shanvi.impex2018@gmail.com or +91 70197 29399 for further assistance.
4. Changes to the Policy
Shanvi Impex reserves the right to update or modify this Cancellation and Refund Policy at any time. Any changes will be reflected on this page with the updated effective date.
Contact Us
For any questions or concerns regarding cancellations or refunds, please contact us:
Email: shanvi.impex2018@gmail.com
Phone: +91 70197 29399
