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Return Policy

Return Policy

Effective Date: 15.05.2025

At Shanvi Impex (www.shanviimpex.com), your satisfaction is our top priority. If you receive a product that is damaged, incorrect, or not as described, we offer a simple and transparent return process to address your concerns efficiently.


1. Return Eligibility

You may be eligible to return a product if:

  • The item received is incorrect or not what you ordered.

  • The product is damaged or defective upon delivery.

  • The return request is made within 5 days from the date of delivery.

Please note:
Returned items must be unused, unworn, and unwashed, and must include original packaging, tags, and any accessories.


2. How to Request a Return

To initiate a return:

  • Email us at shanvi.impex2018@gmail.com or call us at +91 70197 29399 with your order number and reason for the return.

  • Provide evidence: Share clear photos or videos of the product to help us verify the issue.

  • Approval: Once reviewed, we’ll notify you of the approval and provide the return instructions.


3. Return Process

  • Shipping the Product: Customers are responsible for securely packing and shipping the item to the return address provided by our support team.

  • Inspection: Once received, we will inspect the product to confirm the issue and eligibility.


4. Refunds or Replacements

  • Replacement: If the return is approved, and a replacement is available, we will ship it to you at no additional cost.

  • Refund: If a replacement is not feasible, a full refund will be issued to your original payment method within 5 business days after the inspection.


5. Exceptions

We do not accept returns in the following cases:

  • Products damaged due to misuse, mishandling, or improper storage.

  • Return requests made after 5 days of delivery.

  • Customized or made-to-order items, unless they arrive damaged or incorrect.


6. Contact Us

If you have questions or need support regarding returns:

Email: shanvi.impex2018@gmail.com
Phone: +91 70197 29399

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