Return Policy

Effective Date: 15.05.2025

At Shanvi Impex (www.shanviimpex.com), your satisfaction is our top priority. If you receive a product that is damaged, incorrect, or not as described, we offer a simple and transparent return process to address your concerns efficiently.

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1. Return Eligibility

You may be eligible to return a product if:

• The item received is incorrect or not what you ordered.

• The product is damaged or defective upon delivery.

• The return request is made within 5 days from the date of delivery.

Please note:
Returned items must be unused, unworn, and unwashed, and must include original packaging, tags, and any accessories.

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2. How to Request a Return

To initiate a return:

• Email us at shanvi.impex2018@gmail.com or call us at +91 70197 29399 with your order number and reason for the return.

• Provide evidence: Share clear photos or videos of the product to help us verify the issue.

• Approval: Once reviewed, we’ll notify you of the approval and provide the return instructions.

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3. Return Process

• Shipping the Product: Customers are responsible for securely packing and shipping the item to the return address provided by our support team.

• Inspection: Once received, we will inspect the product to confirm the issue and eligibility.

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4. Refunds or Replacements

• Replacement: If the return is approved, and a replacement is available, we will ship it to you at no additional cost.

• Refund: If a replacement is not feasible, a full refund will be issued to your original payment method within 5 business days after the inspection.

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5. Exceptions

We do not accept returns in the following cases:

• Products damaged due to misuse, mishandling, or improper storage.

• Return requests made after 5 days of delivery.

• Customized or made-to-order items, unless they arrive damaged or incorrect.

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6. Contact Us

If you have questions or need support regarding returns:

Email: shanvi.impex2018@gmail.com
Phone: +91 70197 29399