Return Policy
Return Policy
Effective Date: 15.05.2025
At Shanvi Impex (www.shanviimpex.com), your satisfaction is our top priority. If you receive a product that is damaged, incorrect, or not as described, we offer a simple and transparent return process to address your concerns efficiently.
1. Return Eligibility
You may be eligible to return a product if:
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The item received is incorrect or not what you ordered.
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The product is damaged or defective upon delivery.
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The return request is made within 5 days from the date of delivery.
Please note:
Returned items must be unused, unworn, and unwashed, and must include original packaging, tags, and any accessories.
2. How to Request a Return
To initiate a return:
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Email us at shanvi.impex2018@gmail.com or call us at +91 70197 29399 with your order number and reason for the return.
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Provide evidence: Share clear photos or videos of the product to help us verify the issue.
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Approval: Once reviewed, we’ll notify you of the approval and provide the return instructions.
3. Return Process
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Shipping the Product: Customers are responsible for securely packing and shipping the item to the return address provided by our support team.
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Inspection: Once received, we will inspect the product to confirm the issue and eligibility.
Shipping the Product: Customers are responsible for securely packing and shipping the item to the return address provided by our support team.
Inspection: Once received, we will inspect the product to confirm the issue and eligibility.
4. Refunds or Replacements
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Replacement: If the return is approved, and a replacement is available, we will ship it to you at no additional cost.
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Refund: If a replacement is not feasible, a full refund will be issued to your original payment method within 5 business days after the inspection.
Replacement: If the return is approved, and a replacement is available, we will ship it to you at no additional cost.
Refund: If a replacement is not feasible, a full refund will be issued to your original payment method within 5 business days after the inspection.
5. Exceptions
We do not accept returns in the following cases:
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Products damaged due to misuse, mishandling, or improper storage.
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Return requests made after 5 days of delivery.
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Customized or made-to-order items, unless they arrive damaged or incorrect.
6. Contact Us
If you have questions or need support regarding returns:
Email: shanvi.impex2018@gmail.com
Phone: +91 70197 29399